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Testimonials
Robert Blekman
Excellent Service
Outstanding service. The owner was very cooperative with me regarding shipping because it was a gift. In addition, paying with Klarna is a top option and free shipping. In short, a very nice experience!
Mila
Highly recommended!
Definitely recommended! I ordered shoes on Thursday evening and they arrived on Saturday! They also responded immediately to my message and the staff is very friendly!!
Yanto
FreeSoulz had this pair still
They were one of the few sites that still had this special pair... Adidas Spezial Silver Green Magic Mauve! Fortunately, they were delivered quickly and I could wear them in the sun. They were very enthusiastic in Groningen, so I immediately recommended the site.
Anja Verbeurt
Very smooth service.
Very smooth service.
Quick response to emails.
Very good help and great service with returns and exchanges.
Ronald
Fast and personal service
It was the first time I placed an order here. Because I had not fully provided my address details, we had pleasant contact several times via email and app. Very satisfied with the service!
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FAQ
These are the most frequently asked questions by our customers.
Is your question not listed? Please do not hesitate to contact us!
Our customer service is available from:
Monday-Friday: 09:00-18:00
Saturday: 10:00-17:00
When will I receive my package?
We process and ship all our packages within 2-7 business days.
Products marked "48H Delivery" are eligible to ship within a maximum of two business days.
What are the shipping costs?
Customers in the Netherlands, Belgium and Germany can enjoy free shipping! For other countries in the EU, rates start from €10
All orders are shipped insured and with track & trace!
Can I return my purchase?
Of course! If you are not satisfied with your purchase from FreeSoulz, you can easily return the items within 14 days of receipt.
The sneakers can of course be tried on, but must be returned in the same condition as they arrived. Click here for all information regarding returns.
Are your sneakers original and unworn?
Of course! All our shoes are thoroughly inspected upon arrival and before shipment for originality, factory flaws and condition! This way you can score your new sneakers at FreeSoulz with peace of mind!