Refund Policy

Refund policy van

Please read below carefully to ensure you comply with our refund policy.

1. General

1.1 This refund policy applies to all purchases made via the website. By making a purchase you agree to this return policy.

2. Refund

2.1 After receiving your return shipment, will check the item for compliance with the return conditions.

2.2 If all conditions are met, will refund the purchase amount within 7 working days after receipt of the returned item.

2.3 The refund will be made to the original payment method used at the time of purchase. Please note that refund processing time depends on your bank or credit card company.

3. Exceptions

3.1 reserves the right to refuse returns or issue partial refunds in the following cases:

a) The item shows signs of use, damage or missing parts that are not due to a defect or error on the part of

b) The item has not been returned within the specified period.

c) The return request is not in accordance with FreeSoulz's discussed policy.

d) A different product has been returned than the one ordered.

4. Contact

4.1 If you have any questions about this returns policy or would like to submit a return request, you can contact customer service at:

WhatsApp: +31629197862

Please note: This returns policy may be changed or updated by at any time. Please ensure you regularly review the most current version before submitting a return.


Other conditions:


1. Change of mind, exchange and incorrect product

1.1 If you have changed your mind, would like a different product or accidentally ordered the wrong product, please contact our customer service team at Please include your order number and name.

1.2 can advise you on the return process or, if applicable, agree to an exchange. Please refer to section 3.1 to submit a return request.

2. Factory defect or breakage after use

2.1 If the item has a manufacturing defect or breaks after normal use, please contact our customer service team at Please include photos of the defective item and include your order number and name.

2.2 will assess the defect and, if applicable, offer a suitable solution. Please refer to section 3.1 to submit a return request. (Keep in mind that we thoroughly check all products for flaws and authenticity before they go out in the mail, so there is no point in abusing this policy).