FAQ

First choose which product you want to purchase. Then click on the “Add to cart” button, after which the product will be placed in your shopping cart. You can choose to proceed directly to the checkout page by clicking on the “Checkout” button. Fill in your details and order.

All items listed on FreeSoulz are sold by private sellers. Sellers are allowed to set their own prices for the sneakers they sell. That's why you may see different prices for different sizes.

Unfortunately, collection is not yet possible at this time. We are currently only an online store and therefore only ship!

After you have placed an order, you will immediately receive a confirmation by email.

Order processing times are between 2-7 business days. This is often faster for orders within the Netherlands and Belgium. After the processing time, the packages are usually delivered within 2-4 business days.

You can order safely and easily from us. We offer various payment options and our website is secured with an SSL certificate. This makes your data extra secure.

We strive to make it as easy and safe for the customer as possible. That is why you can pay with us with: IDEAL, Credit card (Visa, Maestro, Mastercard and Amex), PayPal, Klarna, Apple Pay, Shop Pay and Google Pay.

Payments are made via a secure environment of Shopify and Mollie!

Orders within the Netherlands are delivered with PostNL, UPS or DPD. For other countries we use DPD and UPS.

Orders can be tracked via the track & trace code that you will receive immediately in your mailbox on the day of shipment!

We currently ship to the following countries:

Netherlands (NL) - FREE
Belgie (BE) - GRATIS
Germany (DE) - FREE
France (FR) - €10
Luxembourg (LU) - €10
Italy (IT) - €10
Spain (ES) - €10
Denmark (DK) - €15
Sweden (SE) - €15
Austria (AT) - €10
Slovakia (SK) - €10
Poland (PL) - €10
Czech Republic (CZ) - €15
Portugal (PT) - €15