Return Policy
Return policy of FreeSoulz.nl
Send an email to contact@freesoulz.nl with your order number, name, the product you want to return and the reason for this, for example if you have changed your mind or if you need a different size!
Please read below carefully to ensure you comply with our returns policy.
1. General
1.1 This returns policy applies to all purchases made through the FreeSoulz.nl website. By making a purchase you agree to this return policy.
2. Return Conditions
2.1 To be eligible for a return, you must meet the following conditions:
a) The item must be in unused and undamaged condition.
b) The item must be returned in its original packaging, including all labels and accessories.
c) The return request must be submitted within 14 days of receipt of the item.
2.2 Please note: personalized, custom-made or worn (outside the home) items are not eligible for return, unless there is a defect or an error on the part of FreeSoulz.nl itself.
3. Submit return
3.1 To submit a return request, please follow the steps below:
a) Please contact FreeSoulz.nl customer service to register your return request, you can do this by sending an email to contact@freesoulz.nl .
b) We then agree to return the product, so that we are aware of the return shipment.
c) Pack the item securely and return it to the specified return address that we send in the email.
3.2 The costs for return shipping are for the buyer. FreeSoulz.nl is not responsible for any loss or damage during return transport. We recommend that you provide your return shipment with a track & trace code and insure it!
4. Contact
4.1 If you have any questions about this returns policy or would like to submit a return request, you can contact FreeSoulz.nl customer service at:
WhatsApp: +31629197862
Instagram: @freesoulz2
Mail: contact@freesoulz.nl
Please note: This returns policy may be changed or updated by FreeSoulz.nl at any time. Please ensure you regularly review the most current version before submitting a return.
Other conditions:
1. Cancel order
1.1 If you wish to cancel an order;
1.1.1. If the product has not yet been shipped, the order can still be canceled! Contact us as soon as possible via email, WhatsApp or Instagram and we will do our best to cancel the order for you in time! You will not be charged for this!
1.1.2 If the product has already been shipped, the package must have been delivered to the customer and the customer will have to return it (at his own expense). As soon as the package is returned to FreeSoulz, the customer will immediately receive the money back into his or her account.
2. Change of mind, exchange and incorrect product
2.1 If you have changed your mind, would like a different product or accidentally ordered the wrong product, please contact our customer service team at contact@freesoulz.nl. Please include your order number and name.
2.2 FreeSoulz.nl can advise you on the return process or, if applicable, agree to an exchange. Please refer to section 3.1 to submit a return request.
3. Factory defect, breakage after use or damaged after delivery
3.1 If the item has a manufacturing defect or breaks after normal use, please contact our customer service team at contact@freesoulz.nl. Please include photos of the defective item and include your order number and name.
3.2 FreeSoulz.nl will assess the defect and, if applicable, create a return label and send it to you. Please refer to section 3.1 to submit a return request. (Keep in mind that we thoroughly check all products for flaws and authenticity before they go out in the mail, so there is no point in abusing this policy).