Returns
Returns & Exchanges
Send an email to contact@freesoulz.nl with your order number, name, the product you want to return, and the reason for it, for example if you changed your mind or if you need a different size after all.
Read carefully below to ensure you comply with our return policy.
1. General
1.1 This return policy applies to all purchases made through the FreeSoulz.nl website. By making a purchase, you agree to this return policy.
2. Return Conditions
2.1 To be eligible for a return, you must meet the following conditions:
a) The item must be in unused and undamaged condition.
b) The item must be returned in the original packaging, including all labels and accessories.
c) The return request must be submitted within 14 days after receipt of the item.
2.2 Note: personalized, custom-made, or worn (outside the home) items are not eligible for return, unless there is a defect or an error by FreeSoulz.nl itself.
3. Submit return
3.1 To submit a return request, you must follow the following steps:
a) Contact the customer service of FreeSoulz.nl to register your return request, which you can do by emailing contact@freesoulz.nl.
b) We will then give approval to return the product and provide the return label, so we are informed of the return shipment.
c) Pack the item securely and send it back to our address using the return label you receive from us.
3.2 The costs for the return shipment are for the buyer. The costs for the label will be indicated by us in advance via email.
4. Contact
4.1 If you have any questions about this return policy or wish to submit a return request, you can contact FreeSoulz.nl customer service via:
WhatsApp: Click here
Instagram: @freesoulz2
Mail: contact@freesoulz.nl
Note: This return policy may be changed or updated at any time by FreeSoulz.nl. Be sure to regularly consult the most recent version before submitting a return.
Cancellation Policy
1. Cancel order
If you want to cancel an order:
1.1. As long as the product has not yet been shipped to the customer or the order has not yet been processed by our supplier, the order can be canceled free of charge. Please contact us as soon as possible via email, WhatsApp, or Instagram. We do our utmost to process the cancellation on time.
1.2. If the product has already been shipped to the customer or our supplier has already processed the order and shipped it to our warehouse, cancellation is unfortunately no longer possible. In that case, you must wait for the package and then return it at your own expense. Once we have received the returned product in good condition, the full purchase amount will be immediately refunded to your account.
Errors, damages and/or complaints
2. Manufacturing defect, breakage after use, or damaged after delivery
2.1 If the item shows a manufacturing defect or breaks after normal use, you should contact our customer service via contact@freesoulz.nlSend photos of the defective item and mention your order number and name.
2.2 FreeSoulz.nl will assess the defect and, if applicable, create a return label and send it to you. Please refer to paragraph 3.1 for submitting a return request. (Keep in mind that we thoroughly check all products for flaws and authenticity before they are shipped, so abusing this policy is pointless).