Shipping policy

How long is the processing time?

Orders are processed and shipped within 2-7 working days;


*Processing time is the number of days between the time an order is placed and the time it is transferred to our delivery service.*



How long is the delivery time?

We strive to get your order to you as quickly as possible! Typically, once transferred (see processing time), delivery times are 2-4 business days.

 

What is your order deadline?

To ensure that all our customers are served in a timely and efficient manner, we have an order deadline of 6:00 PM (CET). This means that for all orders placed before this time, the processing time mentioned above (see: "How long is the processing time?") will start. For orders placed after 6:00 PM, the processing time mentioned above will begin the next day!



What are the packages shipped with?

Delivery is via the postman or parcel deliverer of UPS and/or PostNL in the Netherlands, DPD in Belgium and UPS/DPD in the rest of Europe. Generally, the delivery will take place between 9:00 AM and 6:00 PM. Unfortunately, we cannot guarantee the time of delivery.

 

How much are the shipping costs?

Within the Netherlands, Belgium and Germany you can enjoy standard free shipping! All our packages are shipped insured within the Netherlands and Belgium! This means you are insured if your package is damaged or lost during transport. For other countries the following rates apply:

France (FR) - €10
Luxembourg (LU) - €10
Italy (IT) - €10
Spain (ES) - €10
Denmark (DK) - €15
Sweden (SE) - €15
Austria (AT) - €10
Slovakia (SK) - €10
Poland (PL) - €10
Czech Republic (CZ) -  €15
Portugal (PT) - €15



Are our products 100% authentic?

Yes, all our products are purchased from trusted retailers such as: Nike, Adidas and more. If the products are purchased on the secondary market, they are thoroughly inspected for authenticity before they appear on the website!



Which payment methods do you accept? 

We currently accept the following payment methods: Ideal, Creditcard (Visa, Maestro, Mastercard and Amex), PayPal, Klarna, Apple Pay, Shop pay and Google Pay.



What is your return policy?

Please read the return policy heading at the bottom of the website for more information about the return period and conditions.



Can i cancel my order?

There is a possibility of cancellation. However, if the product is already packed and ready for shipment or at a further stage, the order can unfortunately no longer be canceled. 



Who can I contact if I have problems with my order?

Mail: contact@freesoulz.nl
Instagram: @freesoulz2
WhatsApp: +31629197862