Shipping
Shipping costs:
Free shipping within the Netherlands from €100
All packages are insured during transport
Shipping costs per country
€4.95 – Germany, Belgium
€10 – France, Luxembourg, Italy, Spain, Austria, Portugal, Sweden, Slovakia, Slovenia, Croatia, Greece, Lithuania, Latvia, Poland, Estonia, Finland
€15 – Denmark, Czech Republic, Ireland, Bulgaria, Romania
€25 – Malta
Delivery time:
The standard delivery time for orders is 5-10 working days.
For variants with a green dot, a delivery time of 1-2 working days generally applies.
As soon as your order has been shipped, you will receive regular updates via email, and you can easily track where your package is via Track & Trace.
The deliveries are handled by DPD, UPS or PostNL.
Cancellations:
It is possible to cancel your order, provided the product has not yet been shipped to you or our supplier has not yet processed the order.
Once the order has been shipped or our supplier has already started the shipping process, cancellation is unfortunately no longer possible. In that case, you can return the order after receipt at your own expense.
Tracking says delivered, but nothing received:
If the tracking of your package says that the package has been delivered, but this is not the case, please contact us as soon as possible (contact@freesoulz.nl). Within 5 working days at the latest. After 10 days (after the package is marked as delivered), we can no longer claim the money from our insurer, and we cannot offer you a refund.
Order deadline:
To ensure that all our customers are served timely and efficiently, we apply an order deadline of 15:00 (CET). This means that for all orders placed before this time, the delivery time mentioned above will start. For orders placed after 15:00, the delivery time mentioned above will start from the next day!
Return policy:
Please read the section returning at the bottom of the website for more information about the return period and conditions.
Contact:
Email: contact@freesoulz.nl
Instagram: @freesoulz2
WhatsApp: Click here